Version 2 — effective 1 July 2025 (supersedes Version 1 dated 24 November 2022)
This Privacy Policy explains how PHARMAFOOTPATH LTD ("PharmaFootpath", "we", "our", "us") collects, uses, shares and safeguards personal data when you visit www.pharmafootpath.com (the "Website") or use any of our products or services (the "Service"). Please read it together with our Terms & Conditions (Version 2 – effective 1 July 2025).
Role | Context | Legal entity |
---|---|---|
Controller | Account details (name, email), billing, marketing subscriptions, Website analytics | PharmaFootpath Ltd (Company No. 14504862, Portland House, 113-116 Bute Street, Cardiff, Wales, CF10 5EQ.) |
Processor | Personal data you upload or provide in connection with the Service | PharmaFootpath Ltd acting on your documented instructions under Clause 22 of our Terms |
For all queries: hello@pharmafootpath.com.
Category | Examples | ||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Identification | Name, job title, company | ||||||||||||||||||||||||||
Contact | Business email address, telephone number | ||||||||||||||||||||||||||
Account & Usage | Username, password, usage logs (timestamps, features accessed, API calls), support‑ticket communications | ||||||||||||||||||||||||||
Technical | IP address, browser type/version, operating system, device identifiers | ||||||||||||||||||||||||||
Cookies & Analytics | See Cookie Schedule below |
Purpose | Lawful basis |
---|---|
Provide, operate and secure the Service | Contract (Art 6 (1)(b)) |
Create and manage your account | Contract |
Process payments & refunds | Contract / Legal obligation (tax) |
Improve and develop the Service, prevent abuse, generate aggregated analytics | Legitimate interest (to run our business) |
Send product updates & B2B marketing | Consent or Soft‑opt‑in (PECR Reg 22(3)) |
Respond to enquiries & support tickets | Legitimate interest / Contract |
Comply with legal obligations (e.g. AML, sanctions) | Legal obligation |
You may withdraw consent or object to processing at any time (§ 11).
We use third‑party AI services (currently OpenAI GPT models) solely to perform background research on publicly available corporate information. No personal data provided by you is transmitted, uploaded or disclosed to those AI services.
We contractually require all processors to protect personal data and act only on our instructions.
Where we transfer personal data outside the United Kingdom or European Economic Area we rely on:
You may request a copy of the relevant transfer mechanism via hello@pharmafootpath.com.
We implement appropriate technical and organisational measures, including:
Data set | Retention period |
---|---|
Account & billing records | 6 years after last transaction (UK tax law) |
Customer‑provided personal data (processor) | Deleted or returned within 30 days of contract termination, unless retention required by law |
Support tickets & usage logs | 24 months for troubleshooting & audit |
Marketing consent records | Until you withdraw consent + 2 years |
Back‑ups may persist for up to 90 days.
We use essential, functional and analytical cookies. A real‑time list is displayed in our Cookie Preference Centre (link in footer). You can adjust your browser to refuse cookies; some features may not work.
Contact hello@pharmafootpath.com to exercise rights. You may lodge a complaint with the UK Information Commissioner’s Office (ICO) – see https://ico.org.uk.
If we sell or restructure our business, personal data may be transferred to the buyer subject to this Privacy Policy.
We review this notice annually. Updates will be posted here and, where appropriate, notified to you by email.
Last reviewed 1 July 2025 — Next review due 1 July 2026.
This notice is governed by English law. Consistent with our Terms (Clause 27), disputes may be referred either to the courts of England & Wales or, at either party’s election, to LCIA arbitration seated in London. The English version prevails.
© PharmaFootpath Ltd 2025. All rights reserved.